Refund and Returns Policy

Customer First Policy

At SecurityOnlineShop.com, we are dedicated to providing a professional and seamless shopping experience. Our refund and cancellation policies are transparent and customer-friendly because customer satisfaction is our top priority. If you are not satisfied with our services or product, you may cancel or return your order at any time within 15 days of delivery. Our goal is to make computing simple and secure for all our customers.

If you experience any issues with our services or products, please contact us, and we will address your request as soon as possible.

Money-Back Guarantee & Refund Policy

All our products are backed by a money-back guarantee. If you are not satisfied with our services or encounter a problem with a product, you must report it within 48 hours. Our Customer Service or Sales Team will review your request and respond within 3 to 5 business days with full refund details.

Before processing a refund, our Billing Team will contact you. Approved refunds will be issued to the original payment method (bank account, credit card, or PayPal) used at the time of purchase. Refunds are typically credited within 7-10 business days after approval.

Return Policy

SecurityOnlineShop.com accepts product returns within 15 days of purchase. Warranty coverage is the responsibility of the manufacturer unless otherwise stated. For manufacturer contact information, please reach out to us.

Return Conditions:

  • Replacement Period: 15 days
  • Restocking Fee (for non-defective products): 15%

To be eligible for a return, the following conditions must be met:
✔ Receipt or proof of purchase must be included.
✔ The original UPC must be on the product and its retail package.
✔ All accessories, manuals, and warranty cards must be included.
✔ The product must be undamaged.
✔ A valid RMA number must be provided for the correct product and order.

Returns that do not meet these conditions will be declined and returned at the customer’s expense.

Packaging Policy

At SecurityOnlineShop.com, we strive to offer an excellent packaging experience. One of the biggest challenges in e-commerce packaging is ensuring that items arrive undamaged while using minimal packaging. We actively seek customer feedback to improve packaging and collaborate with manufacturers to enhance product safety during transit.

If you receive a damaged product, please let us know. We will review the issue with the vendor and, if necessary, take corrective action, including improving packaging or restricting the product from sale until a suitable change is made.

Expedited Shipping & Delivery

If you need your order delivered quickly, we can arrange expedited shipping at an additional cost. To request this service, please send a special email with your order number.

For in-stock items, shipments are sent as they become available. If you want specific items to be shipped sooner, you can email us for assistance.

The number of shipments per order depends on the delivery location.

Guaranteed Delivery Orders

To place an order with guaranteed delivery, follow these steps:

  1. Add the item to your shopping cart at Webshop.OpenAdmission.org and proceed to checkout.
  2. Choose an eligible shipping address within the United States.
  3. Select the guaranteed shipping option (when available) during checkout. Your guaranteed delivery date will be displayed on the final confirmation page before you place the order.
  4. Delivery charges may vary depending on your location.
  5. Complete your payment using a credit card or debit card.
  6. After placing your order, you will receive a confirmation email.

Important Note:
Canceling or combining orders, changing your shipping address, or modifying your shipping option after placing the order may affect your guaranteed delivery eligibility.

For any inquiries or support, please contact our Customer Service Team. We are here to help!